At Hunter Back Care, your appointment time is reserved especially for you. We understand that plans can change and unexpected circumstances arise, but late cancellations and missed appointments prevent us from offering that time to other patients who may need care.
To ensure we can continue providing the best possible service to our community, the following policy applies to all Chiropractic, Dry Needling and Remedial Massage appointments.
1. Cancellation and rescheduling notice period
We require a minimum of 12 hours notice (including weekends and public holidays) if you need to cancel or reschedule your appointment.
2. Late cancellations
Appointments cancelled or rescheduled with less than 12 hours notice will incur a $50 cancellation fee.
3. Missed appointments (no-shows)
Failure to attend your scheduled appointment without prior notice will incur a $50 non-attendance fee.
4. Unexpected circumstances
We understand that genuine emergencies and unforeseen circumstances can occur. If something unexpected prevents you from attending, please contact the clinic as soon as possible. Exceptional circumstances will be considered on a case-by-case basis.
5. How to cancel or reschedule
Please cancel or reschedule your appointment as soon as possible by contacting the clinic on 02 4959 5966 or replying to your reminder SMS/emails. Providing as much notice as possible gives us the best opportunity to offer your appointment to another patient.
6. Our commitment to fairness
We appreciate that circumstances differ from person to person and will aim to apply this policy fairly and consistently. However, repeated late cancellations or missed appointments may affect our ability to offer future bookings.
Thank you for respecting our practitioners’ time and helping us make appointments available to those who need them. We appreciate your understanding and continued support of Hunter Back Care.